The Manager of Economic Empowerment and Advocacy oversees the Economic Empowerment Program (EEP) and Advocacy Programming for survivors of intersecting forms of violence in the Client Services Department. The Manager ensures quality service provision to AVP clients in sustainable ways. They provide direct support and administrative supervision of staff; program planning, development, implementation, and evaluation; data management and information tracking for internal (quality assurance and program evaluation, internal tracking and analysis, performance management analysis with staff, reports to the Board, etc.) and external reporting (media, grant contract reporting, requests for proposals, NCAVP reports, etc.). The Manager is an integral part of the Client Services Leadership team (CSL), and actively contributes to the development and implementation of departmental strategic goals that support the agency’s strategic plan. The Manager also provides rotating 24-hour back-up coverage for supervision of on-call Client Services Staff and AVP’s crisis hotline volunteers, and represents AVP in related community committees and working groups/task forces.
DUTIES AND RESPONSIBILITIES
Supervisory and Management
- Supervise the EEP Specialist and Advocacy Specialists, providing functional support.
- Provide direct and/or task supervision to Client Services interns and assigned volunteers. Collaborates with fellow CS leadership team members to develop, implement and evaluate policy, procedure and protocol for Client Services and other departments, as appropriate.
- Provide back-up supervision, client-related consultation, and guidance to all Client
Services interns, volunteers, and staff, in support of the Director of Client Services
and the Deputy Director of Client Services.
- Evaluate direct reports in a timely and accurate way that promotes staff professional
development and organizational functioning, including creating professional
development plans, and working to support doing social justice work sustainably and
- Oversee projects and activities as directed by supervisors, including, but not limited
to community-based work in off-site locations, collaborative work across
departments, and special projects.
- Collaborate with fellow supervisors and the Management Team (MTeam) to develop
and implement skills building and job development opportunities for staff.
- Support agency-wide anti-oppression process, including joining and actively
participating in at least one working group.
- Ensure that all department documentation and reports are accurately completed,
meeting all deadlines.
- Develop and manage relationships with key internal and external stakeholders as
necessary throughout the City, State, and nationally; attend and present at meetings
and conferences; raise the visibility of AVP’s trauma-informed, anti-oppression, harm
reduction model and to amplify the voices of LGBTQ and HIV-affected communities
around their experiences of bias, discrimination, and violence, as well as resilience
- In collaboration with CS Leadership team, support the design, development,
implementation and sustainable operation of innovative and responsible approaches to
direct service work responsive to emerging needs of survivors of violence within LGBTQ
and HIV-affected communities which are informed by AVP’s trauma-informed, antioppressive,
and harm reduction approach.
- Conduct formal and informal needs assessments to identify emerging needs of
survivors of violence within LGBTQ and HIV-affected communities, with a specific
focus on EEP and Advocacy.
- Develop innovative and responsible service models to address those identified
- Ensure accurate and timely documentation and reporting of all program related
- Develop program evaluation mechanisms to identify and implement impact
measurement for Client Services programming.
- Develop, facilitate, and manage mission-related training, program development and
research, coordinating with the Community Organizing and Public Advocacy
- Participate in collaborative and coalition work related to AVP’s mission. Establish
and maintain appropriate linkage agreements and referral relationships with relevant
community organizations and other resources, in compliance with agency
Direct Services to Clients
- Hold a caseload of 3-4 clients; provide direct services, case management, advocacy, crisis intervention and counseling to clients.
- Provide back-up supervisory support to CS Staff and interns as well as the AVP hotline during business hours and on a rotating basis, as well as overnight/weekends in collaboration with CS leadership
Training and Education
- Serve as faculty in AVP’s Training Institute, facilitating trainings, presentations, webinars, and workshops at a local, state, and national level, representing AVP’s work.
- Work collaboratively across programs to support the development of innovative training curricula for community members and professionals, to increase knowledge of violence within and against LGBTQ and HIV-affected communities, increasing access to culturally responsive, inclusive, and affirming safety, services, and support resources.
- Attend weekly supervision sessions with the Deputy Director of Client Services (receiving supervision) and with all direct reports (providing supervision).
- Attend and/or facilitate daily case conference meetings.
- Attend Client Services Department staff meetings and Group Supervision.
- Attend full-staff meetings.
- Attend in-service trainings and external trainings/seminars as appropriate.
- Assist with and attend AVP signature events.
- Serve as an Administrator on Client Services database applications and other tracking systems.
- Complete all assigned reports for internal and external use.
- Maintain complete case files and records of any direct service work completed.
- Maintain confidentiality and other appropriate boundaries and expectations.
- Other Duties as Directed by Supervisors
- 3-5 years of directly related experience required including: providing direct and task supervision to staff and interns who are providing direct services to clients; providing direct clinical, crisis intervention, and advocacy services to survivors of violence and members of LGBTQ and HIV-affected communities; training service providers and community members; coalition building and coordinating, group design, development, facilitation, and evaluation; project management; and leading a team.
- Proficiency required in digital case management systems, Microsoft Office, and general knowledge of management information systems and technical support; Specific experience in Social Solutions’ Efforts to Outcomes (ETO) program, and certification as ETO Administrator a plus.
- Strong project management skills required, including demonstrated success in time/task/workload management around multiple projects and deadlines.
- Proven ability to engage and effectively train diverse constituencies with varied learning styles, experience, and approaches to the work.
- Demonstrated commitment to professional development and skill building for staff.
- Demonstrated commitment to working to end violence within and against lesbian, gay, bisexual, transgender, queer, and HIV-affected communities.
- Demonstrated commitment anti-oppression work, where oppression, as a system gives some people, groups, or communities power over other people, groups, or communities because of their identities and experiences.
- Excellent written and oral communication skills.
- Bilingual in English and Spanish preferred.
Salary: Starts at $60,000. Competitive benefits package and an excellent and dynamic work environment.
Submit resume, cover letter including salary requirement to firstname.lastname@example.org with “Manager of EEP and Advocacy” in subject line by 6/21/2019. Candidates will be notified for an interview. We will not be able to respond to all inquiries. Interviews will be scheduled on a rolling basis. No calls, please.
AVP is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, ages, sexes, sexual orientations, national origins, disabilities, and citizen, marital, veteran and HIV statuses.